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Congratulations!! We did it!!

Working together as a large team, across several tracks of work, our Customer Support Delivery and IT teams delivered business process automation to automate manual Customer Support tasks, while also bringing additional self-service capabilities to our customers and partners.

You were a core contributor to this effort, and there is a small token of appreciation available as a “thank you” for all your efforts. Please make your shirt selection and provide your shipping address and your gift will be delivered.

As an integral team member, you helped deliver:

• Process automation impacting over 200,000 transactions, resulting in $1.8 million savings per year in manual work
• Additional self-service capabilities to enable customer self-service product registration, user profile updates, and visibility to part requests and field service dispatch status
• An on-time, on-budget project, initiated and delivered entirely in our work-from-home environment during the COVID-19 pandemic!

Thank you for being a great contributor and teammate for this initiative!!